FAQ

Q1: Where is your company located?

1. Q1: Where is your company located?

We are located in Dezhou City, Shandong Province, China. We are close to Qingdao Port, allowing us to efficiently export our products to customers worldwide.

Q2: How do you ship the goods?

2. Q2: How do you ship the goods?

For bulk orders, we usually ship by sea to your nearest port. For samples or smaller packages, we can arrange express delivery directly to your door.

Q3: Do you have a Minimum Order Quantity (MOQ)?

3. Q3: Do you have a Minimum Order Quantity (MOQ)?

We do not have a strict MOQ, and we keep many of our standard models in stock. However, to make the shipping costs more economical for you, we generally recommend ordering in larger quantities.

Q4: Can I customize products with my logo? What is the delivery time?

4. Q4: Can I customize products with my logo? What is the delivery time?

Yes! We offer custom logo services. Our standard delivery time is 20–30 days, customized orders may require a bit more time.

Q5: Do you provide a warranty and after-sales service?

5. Q5: Do you provide a warranty and after-sales service?

Absolutely. We offer a 1–2 year warranty on our products. All products are quality-checked before shipping. If there is any quality problem, we will provide free replacements in your next order.

Q6: Can I get samples for testing?

6. Q6: Can I get samples for testing?

Yes, we provide free samples for testing. You only need to pay the shipping cost. We will refund the shipping fee when you place your first official order.

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